Medical Office Front Desk Receptionist

ATI Physical Therapy; Milwaukee (WI); On-site; USD 32,000 - 42,000; Full time

Job summary

ATI Physical Therapy in Brookfield, WI is seeking a friendly front office administrator to be the first contact for clients and coordinating patient intake, scheduling and registration.

You will support accurate billing and claims by ensuring timely verifications, processing charges and collecting copays, while keeping the clinic stocked and organized. Prior healthcare office experience is a plus, and bilingual abilities are welcomed where available.

Qualifications

• High School diploma or equivalent.
• 1+ years in an administrative position.
• Preferred healthcare office experience.
• Knowledge of benefit verification and authorization.
• Proficient in Microsoft Office.
• Bilingual abilities preferred.

Responsibilities

• Manage front desk with excellent customer service across two practice management systems.
• Coordinate patient scheduling, intake, and check-in processes.
• Ensure timely and accurate benefit verifications.
• Ensure charges and documentation are completed timely for billing and claims.
• Collect copays at point of service.
• Keep clinic stocked and organized.

Skills

Customer Service

Microsoft Office

Bilingual (preferred)

Education

High School diploma

Tools

Practice Management Systems

Billing Software

EHR

Job description

Overview

This position serves as the front office point of contact for business ancillary service locations and is responsible to ensure timely and accurate responses to the client requests. Individual is responsible for the clinical administrative functions of patient intake, scheduling, and registration, and clinic-based activities required to ensure accurate billing and claims.

Responsibilities

• Manages front desk through excellent customer service with the ability to multitask, including working in two simultaneous practice management systems
• Manages and facilitates patient scheduling, intake, check in processes
• Responsible for completing benefit verifications timely and accurately
• Responsible for ensuring charges and documentation are completed timely and delivered to the client
• Responsible for point of service (e.g. copay) collection
• Keeps clinic stocked appropriately as needed

Qualifications

Minimum Education

Required

• High School diploma or equivalent

Minimum Experience

Required

• 1 or more years in an administrative position

Preferred

• Previous health care office experience
• Previous medical billing and coding
• Knowledge of benefit verification and authorization

Knowledge Skills And Abilities

• The ability to communicate effectively and professionally
• Proficient with Microsoft Office Suite
• Bilingual language skills in some clinics preferred

Virtual Employee?

No

Location/Org Data : Dept Number

1139

Job Locations

US-WI-Brookfield

Job Category

Outpatient Rehab - Clinical Support Staff

Pay Class

Full Time