Medical OfficeFront Desk Receptionist

Jacob A Spencer D O Inc; Palm Desert (CA); On-site; USD 40,000 - 50,000; Full time

Benefits offered by this job

401(k)

Dental insurance

Health insurance

Paid time off

Job summary

Jacob A Spencer D O Inc in Palm Desert, California is seeking an experienced Medical Front Desk Coordinator for our busy medical office. The role involves managing patient registration, scheduling, verifying insurance, and handling financial transactions. The ideal candidate should have at least 2-3 years of experience in a medical office, possess exceptional organizational and customer service skills, and be proficient in EHR systems. Bilingual abilities are a plus. We offer benefits including health insurance and paid time off.

Qualifications

• Minimum 2-3 years of recent experience in a medical office.
• Expert knowledge of patient insurance verification and financial responsibility.
• Exceptional organizational skills and attention to detail.

Responsibilities

• Greet and register patients, managing their information.
• Schedule appointments and manage the physician's schedule.
• Update electronic health records and ensure data compliance.
• Verify insurance eligibility and collect patient payments.
• Manage high-volume phone calls and triage inquiries.
• Maintain HIPAA compliance and confidentiality standards.
• Process medical records requests and referrals.
• Coordinate office operations and support administrative tasks.

Skills

Medical insurance verification

Patient eligibility checks

Organizational skills

Customer service

Bilingual abilities

Typing skills

Tools

Microsoft Office Suite

Job description

Benefits

• 401(k)
• Dental insurance
• Health insurance
• Paid time off

Job Overview

We are seeking an experienced, highly-skilled Medical Front Desk Coordinator to join our busy medical office team. This critical role is the first point of contact for our patients and requires a professional, empathetic, and exceptionally organized individual. The ideal candidate will have a proven track record in medical front office operations, mastery of electronic health records (EHR), and expertise in patient registration, scheduling, and payment processing.

Key Responsibilities

• Patient Registration & Check-In/Out: Warmly greet and register patients, verifying all necessary demographic and insurance information at every visit. Manage patient flow efficiently.
• Scheduling appointments (new and follow-up) and managing the physician's schedule template.
• Electronic Health Record (EHR) updates, ensuring data accuracy and compliance.
• Insurance Verification & Financial Counseling: Verify patient insurance eligibility and benefits prior to services. Collect and process co-pays, deductibles, and past-due balances accurately.
• Communication & Triage: Professionally manage a high-volume multi-line phone system, appropriately triaging patient calls, routing clinical questions to MAs/nurses, and handling general inquiries.
• Administrative Compliance: Maintain strict HIPAA compliance and confidentiality standards in all patient interactions and record keeping.
• Records Management: Process incoming and outgoing medical records requests and referrals in compliance with office procedures.
• Office Operations: Coordinate supply ordering, maintain the organization and professional appearance of the reception area, and support team members with administrative tasks as needed.

Required Skills & Experience

• Minimum 2-3 years of continuous, recent experience working as a Front Desk Receptionist or Coordinator in a medical office setting.
• Expert knowledge of medical insurance verification, patient eligibility checks, and collecting patient financial responsibility (co-pays/deductibles).
• Exceptional organizational skills, proven ability to manage multiple priorities in a fast-paced clinical environment, and impeccable attention to detail.
• Outstanding professional and empathetic customer service skills, with excellent phone and written communication.
• Strong computer literacy, including proficiency with standard office software (e.g., Microsoft Office Suite).
• Strong typing skills and experience with medical documentation and data entry.
• Bilingual abilities (e.g., Spanish/English) are required and a strong asset in serving our diverse patient base.