Medical Office Front Desk Receptionist

ATI Physical Therapy; City of Pewaukee (WI); On-site; USD 35,000 - 50,000; Full time

Job summary

ATI Physical Therapy is seeking a front office professional in Pewaukee, Wisconsin. The role involves managing the front desk, handling patient scheduling, and ensuring accurate billing and documentation.

The ideal candidate will have a high school diploma and at least a year of administrative experience, preferably in a healthcare setting. Strong communication skills and proficiency in Microsoft Office are required, with bilingual abilities preferred for some clinics.

Qualifications

• 1 or more years in an administrative position.
• Previous health care office experience preferred.
• Knowledge of benefit verification and authorization.

Responsibilities

• Manages front desk through excellent customer service.
• Facilitates patient scheduling, intake, and check-in processes.
• Completes benefit verifications timely and accurately.
• Ensures charges and documentation are completed timely.
• Responsible for point of service collection.
• Keeps clinic stocked appropriately as needed.

Skills

Effective communication

Multitasking

Proficiency with Microsoft Office Suite

Bilingual skills preferred

Education

High School diploma or equivalent

Job description

Overview

This position serves as the front office point of contact for business ancillary service locations and is responsible for ensuring timely and accurate responses to client requests. The individual is responsible for the clinical administrative functions of patient intake, scheduling, and registration, and clinic‑based activities required to ensure accurate billing and claims.

Responsibilities

• Manages front desk through excellent customer service with the ability to multitask, including working in two simultaneous practice management systems
• Manages and facilitates patient scheduling, intake, and check‑in processes
• Responsible for completing benefit verifications timely and accurately
• Responsible for ensuring charges and documentation are completed timely and delivered to the client
• Responsible for point of service (e.g., copay) collection
• Keeps clinic stocked appropriately as needed

Qualifications

Minimum Education

• High School diploma or equivalent

Minimum Experience

• 1 or more years in an administrative position

Preferred

• Previous health care office experience
• Previous medical billing and coding
• Knowledge of benefit verification and authorization

Knowledge, Skills, and Abilities

• The ability to communicate effectively and professionally
• Proficient with Microsoft Office Suite
• Bilingual language skills in some clinics preferred