Medical Office Front Desk Receptionist

ATI Physical Therapy; Sussex (WI); Sur place; USD 32 000 - 42 000; Plein temps

Résumé du poste

ATI Physical Therapy is seeking a Front Desk Receptionist to deliver in-clinic customer service. You will greet patients and visitors, manage scheduling, handle patient intake, and assist with co-pays and paperwork.

Ideal candidates will have strong communication and interpersonal skills, proficiency with office equipment, and experience with Microsoft Office. High school diploma required; an Associate’s degree is preferred.

Qualifications

• High School Diploma required.
• Associate’s degree preferred in Healthcare or related field.

Responsabilités

• Greet and welcome patients, physicians, and visitors.
• Manage patient scheduling, intake, and check-in processes; answer insurance/benefits questions.
• Collect patient co-pays.
• Make outbound calls to schedule new and existing patients.
• Answer inbound calls with the Access Management Team to schedule patients.
• Perform clerical duties (filing, photocopying, transcribing, faxing).
• Keep reception area tidy and presentable.

Connaissances

Customer service

Interpersonal skills

Verbal & written communication

Office equipment proficiency

Microsoft Office Suite

Formation

High School Diploma

Associate’s degree in Healthcare or related field

Outils

Microsoft Office Suite (Outlook, Word)

Description du poste

Overview

The Front Desk Receptionist is responsible for the in-clinic customer service experience. The Front Desk Receptionist will greet, assist, and provide direction and information for patients, physicians, and other clinic visitors. The Front Desk Receptionist will also be responsible for point of service collection, patient paperwork and intake, and patient scheduling.

Responsibilities

• Greet and welcome patients, physicians, and other visitors when they arrive
• Manage and facilitate patient scheduling, intake, and check-in processes, including answering general patient insurance and benefits questions
• Collect patient co-pays
• Make outbound phone calls to assist with scheduling of new and existing patients to allow for access to care
• Answer inbound calls from the Access Management Team and partner to get patients scheduled to assist with patient plan of care adherence
• Perform other clerical receptionist duties such as filing, photocopying, transcribing and faxing
• Ensure reception area is tidy and presentable

Qualifications

Minimum Education Required: High School Diploma Preferred: Associate’s degree in a related field such as Healthcare or core sciences

Minimum Experience Required: None Preferred: Previous experience in an outpatient medical setting, physical therapy preferred

• Strong customer service and interpersonal skills
• Strong verbal and written communication skills
• Hands-on experience with office equipment (e.g. computers, fax machines and printers)
• Proficient in Microsoft Office Suite (Outlook, Word, etc)

Virtual Employee?

No

Location/Org Data : Dept Number

1162