Mental Health Front Office Coordinator

LifeStance Health; Tigard (OR); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401k with employer match

Paid parental leave

Paid time off

Holiday pay

Employee Assistance Program

Job summary

LifeStance Health in Tigard, OR seeks a full-time Practice Coordinator to manage front office activities, ensuring high-quality patient service for in-person and telehealth visits. You will support clinicians and patients, handle scheduling, billing, and insurance tasks, and contribute to a positive practice culture.

The role requires strong multitasking, communication, and HIPAA compliance, with a benefits package including medical/dental/vision and 401k.

Qualifications

• High school or equivalent required; higher degree preferred.
• Healthcare operations knowledge or experience preferred.
• Strong communication and organizational abilities.

Responsibilities

• Create a positive work environment and support clinician engagement.
• Prepare patient schedules and ensure paperwork and demographics are complete.
• Maintain office cleanliness and readiness for patients and clinicians.
• Communicate with peers, clinicians, and patients to support care.
• Provide exceptional customer service and handle sensitive situations per crisis processes.
• Greet/check-in patients at front desk and assist with billing questions.
• Manage phone queues and assist with telehealth access and portal issues.
• Triage urgent requests and route to appropriate departments.
• Verify insurance eligibility and collect co-payments at service time.
• Support clinicians with administrative tasks and scheduling.

Skills

Multitasking

Communication

Independence

Teamwork

HIPAA compliance

Education

High School Diploma or GED

Associates/Bachelor's degree preferred

Tools

Microsoft Office

EMRs

Job description

LifeStance Health in Tigard, OR seeks a full-time Practice Coordinator to manage front office activities, ensuring high-quality patient service for in-person and telehealth visits. You will support clinicians and patients, handle scheduling, billing, and insurance tasks, and contribute to a positive practice culture.

The role requires strong multitasking, communication, and HIPAA compliance, with a benefits package including medical/dental/vision and 401k.