Medical Office Front Desk & Patient Concierge

Trinity Health Corp.; Belleville (IL); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Day-one benefits

Career development opportunities

Supportive team culture

Mission-driven organization

Job summary

Trinity Health IHA Medical Group is seeking a medical receptionist to be the first point of contact for patients and visitors. You will help create a positive experience while supporting efficient office operations and high-quality patient care in a busy medical setting.

You will greet patients, verify information, schedule appointments, handle calls, assist with billing and MyChart, and collaborate with clinicians to ensure smooth patient flow and accurate documentation.

Qualifications

• Experience in a medical office or customer service environment preferred.
• High School Diploma or GED required.
• 1–2 years minimum experience preferred.

Responsibilities

• Greet patients and visitors with professionalism and compassion.
• Check in patients and verify registration and insurance information.
• Schedule, confirm, and reschedule appointments.
• Answer phones, respond to inquiries, and route messages appropriately.
• Collect payments and support accurate billing processes.
• Assist with patient communications, paperwork, and MyChart support.
• Maintain patient records and support day-to-day office operations.
• Partner with providers and clinical staff to ensure a smooth patient experience.

Skills

Customer service

Communication

Patient interaction

Education

High School Diploma or GED

Job description

Trinity Health IHA Medical Group is seeking a medical receptionist to be the first point of contact for patients and visitors. You will help create a positive experience while supporting efficient office operations and high-quality patient care in a busy medical setting.

You will greet patients, verify information, schedule appointments, handle calls, assist with billing and MyChart, and collaborate with clinicians to ensure smooth patient flow and accurate documentation.