Medical Office CSR: Billing & Scheduling Specialist

Lee Health; Cape Coral (FL); On-site; USD 28,000 - 32,000; Full time

Job summary

Lee Health’s LPG Endocrinology in Cape Coral, FL is hiring a Customer Service Representative to support patient business activities in a busy practice. You will handle phones, schedule appointments, check in patients, verify insurance, obtain authorizations, and assist with referrals and billing.

The role may require late hours, holidays, and weekend coverage, with a shift 8:00 AM to 5:00 PM. A High School Diploma or GED is required, plus clerical experience and BLS certification within 90 days

Qualifications

• High School Diploma or GED required.
• Less than 1 year clerical/administrative experience; insurance/customer service preferred.
• BLS certification required in Employee Health, may be required at other locations within 90 days of hire.
• Excellent communication and interpersonal skills; IT/computer proficient; basic math; knowledge of insurance verification and medical billing helpful.

Responsibilities

• Handle telephones and patient appointment scheduling.
• Check-in patients and verify insurance.
• Obtain authorizations and pre-certifications; manage referrals.
• Post charges and maintain accurate billing and medical records.
• May support business services for workers' compensation, commercial carriers, employee health and corporate accounts.
• Late hours, holidays and weekends may be required.

Skills

Customer service

Telephone handling

Insurance verification

Billing basics

Interpersonal skills

Education

High School Diploma or GED

Job description

Lee Health’s LPG Endocrinology in Cape Coral, FL is hiring a Customer Service Representative to support patient business activities in a busy practice. You will handle phones, schedule appointments, check in patients, verify insurance, obtain authorizations, and assist with referrals and billing.

The role may require late hours, holidays, and weekend coverage, with a shift 8:00 AM to 5:00 PM. A High School Diploma or GED is required, plus clerical experience and BLS certification within 90 days