Customer Service Representative - IP

Lee Health; Fort Myers (FL); On-site; USD 28,000 - 32,000; Full time

Job summary

Lee Health is seeking a Customer Service Representative at Lee Memorial Hospital in Fort Myers, FL. The role involves handling phones, scheduling, check-in, insurance verification, authorizations, pre-certifications, referrals, and posting charges, with duties expanding to billing and records maintenance as needed.

Work is full time at the LM Complex Care Center. Candidates should have a high school diploma and clerical experience; some health-system experience and customer service focus are

Qualifications

• Clerical/administrative experience may be required; prior health system experience is a plus.
• Insurance verification and medical billing support skills are desirable.
• Customer service experience preferred.

Responsibilities

• Handle telephone calls and schedule patient appointments.
• Assist with patient check-in and insurance verification.
• Process authorizations, pre-certifications and referrals; post charges as needed.
• Support maintenance of medical records and billing accuracy.
• May manage business services for workers' compensation, commercial carriers, employee health and corporate accounts.
• May require late hours, holidays and weekends.

Skills

Customer Service

Education

High School Diploma or Equivalent

Job description

Location: Lee Memorial Hospital - 2776 Cleveland Ave Fort Myers FL 33901

Department: LM Complex Care Center

Work Type: Full Time

Shift: Shift 1/6:30:00 AM to 5:00:00 PM

Minimum to Midpoint Pay Rate:$20.00 - $23.50 / hour

Summary

The Customer Service Representative position is responsible for providing excellent customer service in a team based environment for all aspects of patient business activity within the Practice/Department. Responsibilities include handling telephones, patient appointment scheduling, patient check-in, insurance verification, authorization, pre-certifications, referrals, and posting charges, initial collections, preparing well-coded and accurate billing and maintenance of medical records. Depending on the specific Practice/Department needs, this position may be required to manage the business services for workers compensation, commercial carriers, employee health and corporate accounts. Late hours, holidays and weekends may be required. Other duties as assigned by the Manager/Supervisor of the department.

Requirements

Educational Requirements

• High School Diploma or EquivalentRequired

Experience Requirements

• Less than 1 YearClerical/AdministrativeRequiredand
• InsurancePreferredor
• Customer ServicePreferred

Additional Requirements

1-2 years prior experience required for Lee Health Solutions.

Basic Life Support (BLS) may be required at some locations within 90 days of hire.

US:FL:Fort Myers

State of Florida Licensure Requirements

• Not Required