Customer Service Representative - LPG Endocrinology

Lee Health; Cape Coral (FL); Presencial; USD 28.000 - 32.000; Jornada completa

Descripción de la vacante

Lee Health’s LPG Endocrinology in Cape Coral, FL is hiring a Customer Service Representative to support patient business activities in a busy practice. You will handle phones, schedule appointments, check in patients, verify insurance, obtain authorizations, and assist with referrals and billing.

The role may require late hours, holidays, and weekend coverage, with a shift 8:00 AM to 5:00 PM. A High School Diploma or GED is required, plus clerical experience and BLS certification within 90 days

Formación

• High School Diploma or GED required.
• Less than 1 year clerical/administrative experience; insurance/customer service preferred.
• BLS certification required in Employee Health, may be required at other locations within 90 days of hire.
• Excellent communication and interpersonal skills; IT/computer proficient; basic math; knowledge of insurance verification and medical billing helpful.

Responsabilidades

• Handle telephones and patient appointment scheduling.
• Check-in patients and verify insurance.
• Obtain authorizations and pre-certifications; manage referrals.
• Post charges and maintain accurate billing and medical records.
• May support business services for workers' compensation, commercial carriers, employee health and corporate accounts.
• Late hours, holidays and weekends may be required.

Conocimientos

Customer service

Telephone handling

Insurance verification

Billing basics

Interpersonal skills

Educación

High School Diploma or GED

Descripción del empleo

Location:LPG Endocrinology Cape Coral -632 Del Prado Blvd. NorthSuite 101Cape Coral FL 33909

Department: LPG Endocrinology

Work Type: Full Time

Shift: Shift 1/8:00:00AM to 5:00:00PM

Minimum to Midpoint Pay Rate:$20.00 - $23.50 / hour

Summary

The Customer Service Representative position is responsible for providing excellent customer service in a team based environment for all aspects of patient business activity within the Practice/Department. Responsibilities include handling telephones, patient appointment scheduling, patient check-in, insurance verification, authorization, pre-certifications, referrals, and posting charges, initial collections, preparing well-coded and accurate billing and maintenance of medical records. Depending on the specific Practice/Department needs, this position may be required to manage the business services for workers compensation, commercial carriers, employee health and corporate accounts. Late hours, holidays and weekends may be required. Other duties as assigned by the Manager/Supervisor of the department.

Requirements

Education: High School Diploma or GED Required.

Experience: Less than 1 Year Clerical/Administrative required. Insurance/Customer Service preferred.

Certification:BLS (Basic Life Support) certification required in Employee Health and may also be required at other locations within 90 days of hire.

License: N/A

Other: Requires excellent communication and interpersonal skills, IT/computer proficient, basic math, knowledge of insurance verification and medical billing helpful.

US:FL:Cape Coral