Multi-Location Primary Care CSR – Patient Care & Admin

Lee Health; Fort Myers (FL); On-site; USD 28,000 - 32,000; Full time

Job summary

Lee Health in Southwest Florida is hiring a Customer Service Representative for Primary Care / Internal Medicine across multiple locations. You will greet patients, assist with check-in and scheduling, and help patients navigate visits while supporting daily practice operations.

Ideal candidates have a high school diploma or GED, strong communication, and basic computer and math skills. Certification in Basic Life Support may be required.

Qualifications

• High school diploma or GED.
• Less than one year of clerical or administrative experience.
• Excellent communication and interpersonal skills.
• Computer proficiency and basic math skills.

Responsibilities

• Greeting patients and assisting with check-in and appointment scheduling.
• Managing incoming calls and responding to patient inquiries professionally.
• Verifying insurance coverage and coordinating authorizations, pre-certifications, and referrals.
• Supporting billing activities, posting charges, and collecting payments when appropriate.
• Maintaining accurate medical records and supporting proper billing documentation.
• Collaborating with clinical and administrative team members to keep practice operations running smoothly.
• Providing exceptional customer service while protecting patient confidentiality.

Skills

Communication

Interpersonal skills

Computer proficiency

Basic math

Education

High school diploma or GED

Job description

Lee Health in Southwest Florida is hiring a Customer Service Representative for Primary Care / Internal Medicine across multiple locations. You will greet patients, assist with check-in and scheduling, and help patients navigate visits while supporting daily practice operations.

Ideal candidates have a high school diploma or GED, strong communication, and basic computer and math skills. Certification in Basic Life Support may be required.