Customer Service Representative

Lee Health; Fort Myers (FL); On-site; USD 28,000 - 32,000; Full time

Job summary

Lee Health Medical Equipment Solutions in Fort Myers, FL is seeking a Customer Service Representative to deliver excellent patient-centered service within a team environment. You will handle phones, schedule appointments, verify insurance, obtain authorizations, and assist with billing and records.

The role may involve supporting workers' compensation, commercial carriers, employee health, and corporate accounts, with occasional late hours, holidays and weekends as needed.

Qualifications

• High School Diploma or GED required.
• Less than 1 year clerical/administrative experience; Insurance/Customer Service preferred.
• BLS (Basic Life Support) certification required in Employee Health and may also be required at other locations within 90 days of hire.
• Excellent communication and interpersonal skills; IT/computer proficient; knowledge of insurance verification and medical billing helpful.

Responsibilities

• Handle telephones and patient appointment scheduling.
• Verify insurance, obtain authorizations and pre-certifications.
• Post charges and assist with billing and medical records maintenance.
• Support business services for workers compensation, commercial carriers, employee health and corporate accounts as needed.
• May require late hours, holidays and weekends.

Skills

Customer service

Communication

IT proficiency

Education

High School Diploma or GED

Tools

Insurance verification systems

Billing software

Job description

Location:Access Medical South dba Medical Equipment Solutions -12681 Creekside LaneFort Myers FL 33919

Department:Lee Health Medical Equipment Solutions

Work Type:Full Time

Shift:Shift 1/8:00:00 AM to 4:30:00 PM

Minimum to Midpoint Pay Rate:$20.00 - $23.50 / hour

Summary

The Customer Service Representative position is responsible for providing excellent customer service in a team based environment for all aspects of patient business activity within the Practice/Department. Responsibilities include handling telephones, patient appointment scheduling, patient check-in, insurance verification, authorization, pre-certifications, referrals, and posting charges, initial collections, preparing well-coded and accurate billing and maintenance of medical records. Depending on the specific Practice/Department needs, this position may be required to manage the business services for workers compensation, commercial carriers, employee health and corporate accounts. Late hours, holidays and weekends may be required. Other duties as assigned by the Manager/Supervisor of the department.

Requirements

Education:High School Diploma or GED Required.

Experience:Less than 1 Year Clerical/Administrative required. Insurance/Customer Service preferred.

Certification:BLS (Basic Life Support) certification required in Employee Health and may also be required at other locations within 90 days of hire.

License:N/A

Other:Requires excellent communication and interpersonal skills, IT/computer proficient, basic math, knowledge of insurance verification and medical billing helpful.

US:FL:Fort Myers

Location:Access Medical South dba Medical Equipment Solutions -12681 Creekside LaneFort Myers FL 33919

Department:Lee Health Medical Equipment Solutions

Work Type:Full Time

Shift:Shift 1/8:00:00 AM to 4:30:00 PM

Minimum to Midpoint Pay Rate:$20.00 - $23.50 / hour

Requirements

Education:High School Diploma or GED Required.

Experience:Less than 1 Year Clerical/Administrative required. Insurance/Customer Service preferred.

Certification:BLS (Basic Life Support) certification required in Employee Health and may also be required at other locations within 90 days of hire.

License:N/A

Other:Requires excellent communication and interpersonal skills, IT/computer proficient, basic math, knowledge of insurance verification and medical billing helpful.

US:FL:Fort Myers