Patient Services & Office Operations Lead

marywashingtonhealthcare; Fredericksburg (VA); On-site; USD 42,000 - 58,000; Full time

Job summary

Mary Washington Healthcare in Fredericksburg, VA seeks an Office Coordinator to support patient access and scheduling. You will verify insurance, obtain pre-authorizations, collect copays, and enter outpatient imaging orders while delivering courteous, confidential service.

Responsibilities include training coordinators, maintaining accurate databases, coordinating with leadership, and ensuring timely scheduling and billing workflows.

Qualifications

• Two (2) years related experience in a call center, patient registration, patient accounts, or patient billing preferred.
• Experience in third party insurance and insurance terminology, CPT, and ICD-9 codes preferred
• EPIC EMR experience preferred
• Previous Leadership experience preferred

Responsibilities

• Trains, orients, and provides oversight to office coordinators in collaboration with leadership.
• Maintains database(s) and ensures data integrity by monitoring data entered by office coordinators.
• Collaborates with leadership to identify quality assurance trends and provide corrective action.
• Maintains accuracy/productivity rates in accordance with departmental quality goals.
• Greets all customers in a courteous and professional manner and delivers excellent customer service.

Skills

Verbal communication

Written communication

Leadership experience

Customer service

Education

High school diploma or equivalent

Tools

EPIC EMR

RMS (Radiology Management System)

Job description

Mary Washington Healthcare in Fredericksburg, VA seeks an Office Coordinator to support patient access and scheduling. You will verify insurance, obtain pre-authorizations, collect copays, and enter outpatient imaging orders while delivering courteous, confidential service.

Responsibilities include training coordinators, maintaining accurate databases, coordinating with leadership, and ensuring timely scheduling and billing workflows.