Senior Patient Services & Office Operations Lead

Mary Washington Healthcare; Virginia (MN); On-site; USD 28,000 - 39,000; Full time

Job summary

Mary Washington Healthcare is seeking an Office Coordinator to manage patient registration, insurance verification, scheduling and billing tasks. You will greet patients, collect co-pays, obtain authorizations, and coordinate with physicians’ offices to ensure smooth daily operations.

Responsibilities include training staff, maintaining data integrity, monitoring scheduling and pre-authorization processes, and providing excellent customer service while complying with regulatory requirements.

Qualifications

• High school diploma or equivalent.
• Strong verbal and written communications skills.
• Two years in call center, patient registration, accounts, or billing preferred.
• Experience with third-party insurance, CPT, and ICD-9 codes preferred.
• EPIC EMR experience preferred.
• Leadership experience preferred.

Responsibilities

• Trains, orients, and provides oversight to office coordinators in collaboration with leadership.
• Maintains database(s) and ensures data integrity; identifies discrepancies and applies corrective action.
• Greets patients and provides courteous, confidential service; screens and transfers calls as needed.
• Collects co-pays and references insurance cards for verification and billing.
• Obtains authorization information from insurers via their websites as applicable.
• Schedules tests as ordered by physicians and maintains scheduling software.
• Ensures compliance with CPT/ICD-10 codes and RMS entry for billing.

Skills

Verbal and written communication

Basic computer skills

Leadership experience

Education

High school diploma or equivalent

Tools

EPIC EMR

Job description

Mary Washington Healthcare is seeking an Office Coordinator to manage patient registration, insurance verification, scheduling and billing tasks. You will greet patients, collect co-pays, obtain authorizations, and coordinate with physicians’ offices to ensure smooth daily operations.

Responsibilities include training staff, maintaining data integrity, monitoring scheduling and pre-authorization processes, and providing excellent customer service while complying with regulatory requirements.