Patient Services & Scheduling Coordinator

marywashingtonhealthcare; Fredericksburg (VA); On-site; USD 36,000 - 48,000; Full time

Job summary

Mary Washington Healthcare is seeking a patient access coordinator within our Medical Imaging of Fredericksburg locations. The role focuses on obtaining and verifying insurance and pre-authorization information, scheduling tests, and collecting co-pays and deductibles, while handling reception, clerical duties, and messaging to maintain smooth day-to-day operations.

You will greet patients, manage calls, prepare documentation for compliance, and coordinate with insurance providers to secure

Qualifications

• High school diploma or equivalent.
• Basic computer skills and strong verbal and written communications required.
• Two years of related experience in a call center, patient registration, patient accounts, or patient billing preferred.
• Experience in third party insurance and insurance terminology, CPT and ICD-9 codes preferred.

Responsibilities

• Greets all customers in a courteous and professional manner and provides excellent customer service.
• Answers telephones professionally and promptly, screens and transfers calls or takes messages.
• Schedules tests as ordered by a physician using scheduling software.
• Collects insurance information, pre-authorizations, co-pays, and patient balances.
• Maintains records and documents for regulatory compliance and billing.
• Communicates with insurance companies to determine benefits and ensure proper reimbursement.
• Monitors workflow and schedules to ensure timely patient flow and communications with patients and offices.

Skills

Basic computer skills

Verbal communication

Written communication

Education

High school diploma or equivalent

Job description

Mary Washington Healthcare is seeking a patient access coordinator within our Medical Imaging of Fredericksburg locations. The role focuses on obtaining and verifying insurance and pre-authorization information, scheduling tests, and collecting co-pays and deductibles, while handling reception, clerical duties, and messaging to maintain smooth day-to-day operations.

You will greet patients, manage calls, prepare documentation for compliance, and coordinate with insurance providers to secure