Patient Access & Office Operations Lead

Mary Washington Healthcare; Fredericksburg (VA); On-site; USD 27,000 - 38,000; Full time

Job summary

Mary Washington Healthcare in Fredericksburg, VA, is seeking an Office Coordinator to support imaging scheduling, patient registration, and insurance verification. The role involves answering phones, greeting patients, maintaining records, and coordinating with care teams to ensure smooth daily operations.

The position requires a high school diploma, strong communication skills, and experience in a call center or patient billing environment.

Qualifications

• High school diploma or equivalent required.
• Two years related experience in call center, patient registration, accounts, or billing preferred.
• Experience with third-party insurance terms, CPT, and ICD-9 codes preferred.
• EPIC EMR experience preferred.
• Leadership experience preferred.

Responsibilities

• Trains and orients office coordinators with leadership collaboration.
• Maintains data integrity and analyzes discrepancies for corrective action.
• Schedules tests and handles patient communications and documentation.
• Interfaces with insurance companies for pre-authorizations and benefits.
• Provides courteous patient-facing service and maintains organized workflows.

Skills

Communication skills

Leadership

Critical thinking

Education

High school diploma or equivalent

Tools

EPIC EMR

Job description

Mary Washington Healthcare in Fredericksburg, VA, is seeking an Office Coordinator to support imaging scheduling, patient registration, and insurance verification. The role involves answering phones, greeting patients, maintaining records, and coordinating with care teams to ensure smooth daily operations.

The position requires a high school diploma, strong communication skills, and experience in a call center or patient billing environment.