Medical Office Coordinator - Front Desk & Scheduling

Lucile Salter Packard Children's Hospital at Stanford; Palo Alto (CA); On-site; USD 52,000 - 59,000; Full time

Job summary

Lucile Packard Children's Hospital Stanford in Palo Alto, CA is seeking an administrative support professional to join our team. You will handle patient scheduling, referrals, data entry, and front-desk assistance to help keep clinic operations smooth and patient care high.

The role requires strong MS Office skills, attention to detail, and the ability to multi-task in a fast-paced hospital setting. We value teamwork, clear communication with families and staff, and adherence to privacy, safety,

Qualifications

• Education: High School Diploma or GED Equivalent.
• Experience: Three (3) years of directly related work experience. Hospital and/or Medical Experience Highly Desired.
• License/Certification: None required.

Responsibilities

• Registers and schedules patient examinations.
• Processes patient referrals and insurance authorizations.
• Collects and enters patient information into record keeping system.
• Greets, orients, directs, and assists patients, visitors, and guests.
• Responds to patient inquiries and explains exams and protocols.
• Interacts with referring offices and physicians.
• Communicates sensitive information via phone, fax, and in writing to appropriate resources.
• Screens incoming calls for departmental staff. Relays information promptly.
• Communicates with patients, families, volunteers, staff, and physicians focusing on quality client service.
• Reprioritizes work as needed.
• Acts as informal team lead.
• Maintains clinical/office supply levels and completes supply orders.

Skills

MS Office

Customer service

Written and oral communication

Attention to detail

Multi-tasking

Communication

Education

High School Diploma or GED

Job description

Lucile Packard Children's Hospital Stanford in Palo Alto, CA is seeking an administrative support professional to join our team. You will handle patient scheduling, referrals, data entry, and front-desk assistance to help keep clinic operations smooth and patient care high.

The role requires strong MS Office skills, attention to detail, and the ability to multi-task in a fast-paced hospital setting. We value teamwork, clear communication with families and staff, and adherence to privacy, safety,