Front Office Coordinator - Pediatric Clinic

UCLA Health; Manhattan Beach (CA); On-site; USD 38,000 - 54,000; Full time

Job summary

UCLA Health in Manhattan Beach, CA is seeking a Front Office Administrative Support professional to enhance patient experience and clinic operations. Responsibilities include handling calls, scheduling, registration, insurance verification, and supporting physicians, nurses, and staff in a fast-paced pediatric outpatient setting.

The role emphasizes customer service, accurate electronic records, and collaboration with the clinical care team to maintain smooth flow from check-in to check-out.

Qualifications

• Experience communicating with physicians and staff in a high-volume clinic.
• Strong organizational skills with the ability to prioritize assignments.
• Experience facilitating appointment scheduling and coordination, including transportation where relevant.
• Knowledge of medical terminology and insurance basics is helpful.

Responsibilities

• Answer and manage incoming patient calls and schedule appointments.
• Verify patient demographics, insurance information, referrals, and authorizations.
• Register, check in, and check out patients; collect payments and provide summaries.
• Support care coordination with referrals, tests, and follow-up communications.
• Maintain patient confidentiality and comply with UCLA Health policies.
• Perform administrative duties like document scanning, mail, and reception duties.
• Collaborate with clinicians and staff to ensure smooth patient flow.

Skills

Professional communication

Organization skills

Appointment scheduling

Interpersonal skills

Education

High school diploma or equivalent

Tools

Word

Excel

Email

Job description

UCLA Health in Manhattan Beach, CA is seeking a Front Office Administrative Support professional to enhance patient experience and clinic operations. Responsibilities include handling calls, scheduling, registration, insurance verification, and supporting physicians, nurses, and staff in a fast-paced pediatric outpatient setting.

The role emphasizes customer service, accurate electronic records, and collaboration with the clinical care team to maintain smooth flow from check-in to check-out.