Medical Office Coordinator: Clinic & Scheduling

Mass General Brigham Medical Group Western Mass; Belchertown (MA); On-site; USD 25,000 - 33,000; Full time

Job summary

Mass General Brigham Medical Group Western Massachusetts, Inc. seeks a 40-hour full-time Clinic/Practice Assistant to support onsite operations at our Belchertown clinic.

The role combines administrative and clinical tasks, including scheduling, patient check-in/out, billing forms, and coordinating records, with standard daytime hours. Minimum requirement is a high school diploma; 2–3 years of office experience is preferred.

Qualifications

• High School Diploma or Equivalent required.
• Experience: 2–3 years in an office setting.
• CMAA certification preferred.

Responsibilities

• Perform routine administrative and clerical duties relating to a clinical service or physician practice office.
• Make patient appointments and maintain appointment records.
• Greet and assist patients.
• Answer telephones, assist callers with routine inquiries, and schedule appointments.
• File materials in patient folders, and print appointment schedules.
• Process patient billing forms and scan documents to patient medical record/LMR.
• Call for patient medical records and laboratory test results.
• Open and distribute unit mail or faxes.
• Type forms, records, schedules, memos, etc., as directed.
• May be required to accept co-payments.
• Handles, screens and/or takes messages related to prior authorizations, provider questions, prescription refills, and test results.
• Acts as "Super User" for scheduling, registration and billing systems.
• Provides assistance and training to others in these areas.
• May perform more complex or specialized functions.

Skills

Administrative skills

Clerical skills

Patient coordination

Scheduling

Education

High School Diploma

Tools

Scheduling systems

Registration systems

Billing systems

Job description

Mass General Brigham Medical Group Western Massachusetts, Inc. seeks a 40-hour full-time Clinic/Practice Assistant to support onsite operations at our Belchertown clinic.

The role combines administrative and clinical tasks, including scheduling, patient check-in/out, billing forms, and coordinating records, with standard daytime hours. Minimum requirement is a high school diploma; 2–3 years of office experience is preferred.