Medical Office Concierge Scheduling Coordinator

Advocate Health; Milwaukee (WI); On-site; USD 36,000 - 54,000; Full time

Job summary

Advocate Health in Milwaukee seeks an administrative professional to support scheduling, patient intake, and office operations in a fast-paced healthcare setting. The role involves greeting patients, processing payments, maintaining calendars, coordinating referrals, and producing routine reports.

Strong MS Office skills and excellent communication are essential. Experience in medical offices is preferred; the position requires attention to detail, ability to multi-task, and professionalism when

Qualifications

• Typically requires 1 year of scheduling, customer service, and administrative/clerical support duties.
• Ability to multi-task, route calls, greet patients, and maintain a schedule of appointments/meetings.
• Strong organizational skills and attention to detail.
• Ability to effectively communicate (written, and verbal), build rapport, and relate to all people.
• Ability to operate standard office equipment.

Responsibilities

• Greets patients and visitors, collects insurance co-payments, and responds to routine information requests.
• Schedules and maintains calendar of appointments, meetings, and travel; coordinates related logistics.
• Schedules patients and enters information into the computer system; coordinates with physician offices.
• Answers and screens telephone calls; triages clinical calls and resolves problems.
• Assembles and releases patient medical records; collaborates with Medical Records on requests.
• Generates, modifies, and distributes basic reports.
• Opens, sorts, and distributes mail; operates office equipment and orders supplies.
• Completes referrals and follows up on re-authorizations; handles patient registration.
• Assists with billing/reimbursement forms and data gathering for reports.

Skills

Multi-tasking

Excellent communication

Organizational skills

Data entry

Customer service

Education

High School Diploma

Tools

Microsoft Office

Job description

Advocate Health in Milwaukee seeks an administrative professional to support scheduling, patient intake, and office operations in a fast-paced healthcare setting. The role involves greeting patients, processing payments, maintaining calendars, coordinating referrals, and producing routine reports.

Strong MS Office skills and excellent communication are essential. Experience in medical offices is preferred; the position requires attention to detail, ability to multi-task, and professionalism when