Clinical Office Coordinator, Patient Services

Advocate Health; Town of Oconomowoc (WI); On-site; USD 32,000 - 46,000; Full time

Job summary

Advocate Health in Wisconsin is seeking an administrative professional to support patient services. You will greet patients, collect co-pays, schedule and coordinate appointments, manage calendars, and assist with medical records and referrals.

You will answer calls, triage inquiries, generate basic reports, handle mail, and maintain logs. Proficiency with Microsoft Office and strong organizational and communication skills are essential.

Qualifications

• Typically requires 1 year of scheduling, customer service, and administrative duties.
• Proficient in Microsoft Office and data entry.
• Strong organizational and communication skills.
• Ability to multi-task and handle confidential information.

Responsibilities

• Greets patients and visitors and collects insurance co-pays.
• Schedules appointments and coordinates calendars and travel.
• Answers and screens telephone calls, triages clinical calls and resolves problems.
• Assembles, copies, and releases patient medical records and works with Medical Records Department.
• Generates basic reports and distributes them as needed.
• Opens, sorts, and distributes mail and department documents; maintains office equipment.
• Completes referrals, tracks authorizations, and handles patient registration.
• May process billing/reimbursement forms and assists with data gathering for reports.

Skills

Scheduling

Customer service

Multi-tasking

Microsoft Office

Data entry

Communication

Office equipment

Education

High School Diploma

Tools

Microsoft Office Suite

Job description

Advocate Health in Wisconsin is seeking an administrative professional to support patient services. You will greet patients, collect co-pays, schedule and coordinate appointments, manage calendars, and assist with medical records and referrals.

You will answer calls, triage inquiries, generate basic reports, handle mail, and maintain logs. Proficiency with Microsoft Office and strong organizational and communication skills are essential.