Medical Office Assistant - Patient Care & Admin Support

Holyoke Medical Center; Holyoke (MA); On-site; USD 28,000 - 40,000; Full time

Benefits offered by this job

Health insurance

Dental and vision insurance

Disability and life insurance

403(b) plan

Tuition reimbursement up to $8000

In-House Pharmacy

Relaxation Room and Fitness Center

Other voluntary benefits

Job summary

Holyoke Medical Center's Work Connection in Holyoke, MA is seeking an Office Assistant to coordinate administrative functions, manage patient scheduling, registration, billing, and provide exceptional patient service while supporting providers and staff.

Responsibilities include greeting patients, updating demographics and insurance, collecting co-pays, coordinating diagnostics, handling calls, processing orders and authorizations, maintaining EMR records, and keeping the office organized for a

Qualifications

• Education: High School Diploma or GED.
• Experience: Two years in a physician's office or similar setting; interprets Spanish/English in medical context preferred.
• Familiarity with ICD-10 and CPT codes; able to work with third party payors.

Responsibilities

• Greet and check in patients with excellent customer service and assistance with registration.
• Verify and update patient demographics, insurance eligibility, referrals, and medical records in the EMR.
• Collect co-pays, process payments, and maintain accurate patient account documentation.
• Complete patient check-out, schedule follow-ups, coordinate testing, and provide discharge materials.
• Answer calls, schedule appointments, and communicate messages to standards.
• Process physician orders, referrals, prior authorizations, and related documentation promptly.
• Maintain EMR records by scanning documents, updating information, and managing lists.
• Monitor schedules, reminders, cancellations, no-shows, and reports to improve patient access.
• Support daily office operations by managing mail, faxes, supplies, and a clean workspace.
• Collaborate with providers and departments; perform cross-coverage as needed.

Skills

Customer service

Interpersonal skills

Organizational skills

Communication skills

Bilingual support (Spanish/English)

Education

High School Diploma or GED

Tools

EMR system

Microsoft Office

Job description

Holyoke Medical Center's Work Connection in Holyoke, MA is seeking an Office Assistant to coordinate administrative functions, manage patient scheduling, registration, billing, and provide exceptional patient service while supporting providers and staff.

Responsibilities include greeting patients, updating demographics and insurance, collecting co-pays, coordinating diagnostics, handling calls, processing orders and authorizations, maintaining EMR records, and keeping the office organized for a