Front Office Lead: Patient Care & Operations

CareerArc Group; Holyoke (MA); On-site; USD 52,000 - 64,000; Full time

Job summary

Holyoke Medical Center in Holyoke, MA, is seeking a Lead Office Assistant to coordinate and oversee the front office, ensuring compassionate and professional care for patients and efficient patient flow. You will supervise front office staff, handle daily operations, and collaborate with providers and the Practice Manager on policies, scheduling, and training.

The successful candidate will have strong communication, bilingual English/Spanish a plus, and at least five years in physician office

Qualifications

• High school diploma or equivalent.
• Understanding of office practices from similar administrative roles.
• Bilingual in English/Spanish is a plus.
• At least five years of physician office practice experience with increasing responsibilities.

Responsibilities

• Coordinate front office operations and oversee team members.
• Serve as a resource for customer service issues daily.
• Monitor practice operations to ensure policy and payer compliance.
• Document and inform Practice Manager of issues.
• Oversee patient check-in/check-out flow.
• Back-up front office staff during staffing shortages.
• Assist with staff meetings and periodic trainings.
• Maintain communication with patients, providers, and front office staff.

Skills

Office administration

Bilingual English/Spanish

Education

High school diploma or GED

Job description

Holyoke Medical Center in Holyoke, MA, is seeking a Lead Office Assistant to coordinate and oversee the front office, ensuring compassionate and professional care for patients and efficient patient flow. You will supervise front office staff, handle daily operations, and collaborate with providers and the Practice Manager on policies, scheduling, and training.

The successful candidate will have strong communication, bilingual English/Spanish a plus, and at least five years in physician office