Orthopedics Office Assistant: Patient Care & Admin

Holyoke-Medical-Center; Amherst (MA); On-site; USD 28,000 - 40,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Disability insurance

Life insurance

403(b) plan

Tuition reimbursement

In-house pharmacy

Relaxation room

Fitness center

LegalShield

Pet insurance

Job summary

Holyoke Medical Center's Orthopedics & Sports Center is seeking an Office Assistant to coordinate all administrative functions and support providers and staff. Responsibilities include patient scheduling, registration, billing, customer service, and maintaining accurate records while delivering exceptional patient service.

Qualifications include High School diploma or GED and at least two years’ experience in a physician's office.

Qualifications

• High School Diploma or GED required.
• Two years’ experience in a physician's office or similar environment; bilingual preferred.
• Experience with third-party payors and ICD-10/CPT knowledge preferred.

Responsibilities

• Greet and check in patients; assist with registration.
• Verify demographics, insurance eligibility, referrals, and records in the EMR.
• Collect co-pays and maintain patient accounts.
• Schedule follow-ups, coordinate testing, and provide discharge materials.
• Answer calls and schedule appointments.
• Process orders, referrals, prior authorizations, and documentation.

Skills

Customer service

Communication

Interpersonal skills

Organization

Bilingual Spanish

Education

High School diploma or GED

Tools

EMR systems

Billing software

Job description

Holyoke Medical Center's Orthopedics & Sports Center is seeking an Office Assistant to coordinate all administrative functions and support providers and staff. Responsibilities include patient scheduling, registration, billing, customer service, and maintaining accurate records while delivering exceptional patient service.

Qualifications include High School diploma or GED and at least two years’ experience in a physician's office.