Lead Office Assistant - Specialty Practices

CareerArc Group; Holyoke (MA); On-site; USD 52,000 - 64,000; Full time

Job summary

Holyoke Medical Center in Holyoke, MA, is seeking a Lead Office Assistant to coordinate and oversee the front office, ensuring compassionate and professional care for patients and efficient patient flow. You will supervise front office staff, handle daily operations, and collaborate with providers and the Practice Manager on policies, scheduling, and training.

The successful candidate will have strong communication, bilingual English/Spanish a plus, and at least five years in physician office

Qualifications

• High school diploma or equivalent.
• Understanding of office practices from similar administrative roles.
• Bilingual in English/Spanish is a plus.
• At least five years of physician office practice experience with increasing responsibilities.

Responsibilities

• Coordinate front office operations and oversee team members.
• Serve as a resource for customer service issues daily.
• Monitor practice operations to ensure policy and payer compliance.
• Document and inform Practice Manager of issues.
• Oversee patient check-in/check-out flow.
• Back-up front office staff during staffing shortages.
• Assist with staff meetings and periodic trainings.
• Maintain communication with patients, providers, and front office staff.

Skills

Office administration

Bilingual English/Spanish

Education

High school diploma or GED

Job description

Holyoke Medical Center is an independent community hospital that has served the healthcare needs of the Pioneer Valley for over 125 years.

We continue to grow and address the needs of our community through quality and patient centered care.

Our Specialty physician practice is seeking a Lead Office Assistant to coordinate and oversee activities of the front office and front office team members to ensure compassionate and professional care for patients and effective and efficient front office workflow.

DUTIES

• Serve as a resource and make appropriate decisions relative to customer service issues that arise on a daily basis
• Monitor and prioritize daily practice operations and processes to ensure adherence to internal policies and payer requirements
• Document and inform the Practice Manager with any practice/personnel issues
• Monitor the daily flow of patient check in and check out
• Serve as a back-up for front office team members as needed by checking patients in and out and performing general administrative tasks due to staffing needs including vacations, illnesses, lunches, etc.
• Assist with staff meetings with front office team members
• Attend periodic training sessions and meetings pertinent to position
• Maintain excellent communication and effective working relationships with patients, providers, clinical and front office team members

REQUIREMENTS

• High school diploma or equivalent
• An understanding of office practices through similar administrative roles
• Bilingual in English/Spanish a plus
• At least five years of physician office practice experience with increasing level of responsibilities