Office Assistant-Work Connection

Holyoke Medical Center; Holyoke (MA); On-site; USD 28,000 - 40,000; Full time

Benefits offered by this job

Health insurance

Dental and vision insurance

Disability and life insurance

403(b) plan

Tuition reimbursement up to $8000

In-House Pharmacy

Relaxation Room and Fitness Center

Other voluntary benefits

Job summary

Holyoke Medical Center's Work Connection in Holyoke, MA is seeking an Office Assistant to coordinate administrative functions, manage patient scheduling, registration, billing, and provide exceptional patient service while supporting providers and staff.

Responsibilities include greeting patients, updating demographics and insurance, collecting co-pays, coordinating diagnostics, handling calls, processing orders and authorizations, maintaining EMR records, and keeping the office organized for a

Qualifications

• Education: High School Diploma or GED.
• Experience: Two years in a physician's office or similar setting; interprets Spanish/English in medical context preferred.
• Familiarity with ICD-10 and CPT codes; able to work with third party payors.

Responsibilities

• Greet and check in patients with excellent customer service and assistance with registration.
• Verify and update patient demographics, insurance eligibility, referrals, and medical records in the EMR.
• Collect co-pays, process payments, and maintain accurate patient account documentation.
• Complete patient check-out, schedule follow-ups, coordinate testing, and provide discharge materials.
• Answer calls, schedule appointments, and communicate messages to standards.
• Process physician orders, referrals, prior authorizations, and related documentation promptly.
• Maintain EMR records by scanning documents, updating information, and managing lists.
• Monitor schedules, reminders, cancellations, no-shows, and reports to improve patient access.
• Support daily office operations by managing mail, faxes, supplies, and a clean workspace.
• Collaborate with providers and departments; perform cross-coverage as needed.

Skills

Customer service

Interpersonal skills

Organizational skills

Communication skills

Bilingual support (Spanish/English)

Education

High School Diploma or GED

Tools

EMR system

Microsoft Office

Job description

Holyoke Medical Center · Work Connection

Holyoke , MA

Full Time , 40 , day shift , 8-4:30

Posted 09/22/2026

Salary: $20.00 - $29.14 hourly

The Work Connection at Holyoke Medical Center offers a full range of occupational medicine services. Our staff of professionals assesses, treats, and participates in the health maintenance and well-being of employees.

The Work Connection is seeking an Office Assistant to coordinate and perform all administrative functions to ensure the efficient daily operation of the office, providing comprehensive support to providers and staff including managing patient scheduling, registration, billing, customer service, and general administrative duties while maintaining accurate records and delivering exceptional patient service.

Overview of responsibilities include but are not limited to:

• Greet and check in patients, providing excellent customer service and assistance with registration.


• Verify and update patient demographics, insurance eligibility, referrals, and medical records in the EMR.


• Collect co-pays, process payments, and maintain accurate patient account documentation.


• Complete patient check-out, schedule follow-up appointments, coordinate diagnostic testing, and provide discharge materials.


• Answer incoming calls, schedule appointments, and communicate messages professionally using established service standards.


• Process physician orders, referrals, prior authorizations, and related documentation in a timely and accurate manner.


• Maintain accurate electronic medical records by scanning documents, updating information, and managing work lists and correspondence.


• Monitor appointment schedules, reminder calls, cancellations, no-shows, and scheduling reports to maximize patient access.


• Support daily office operations by managing mail, faxes, supplies, forms, and maintaining a clean, organized work environment.


• Collaborate with providers, internal departments, and external offices while performing additional administrative duties and cross-coverage as assigned.

Qualifications:

Education:High School Graduate or GED

Experience:Two years’ experience in a physician's office or similar environment; experience in Spanish/English medical/health interpreting preferred; experience working with third party payors and working knowledge of ICD-10 and CPT codes

Special Aptitudes & Activities:Demonstrates excellent communication, interpersonal, organizational, and customer service skills with strong attention to detail. Proficient in computer applications, typing, transcription, and filing, with the ability to accurately follow verbal and written instructions while effectively managing multiple priorities in a fast-paced environment.

Our competitive salary package is adjusted to align with a candidate's relevant experience and skills. We also offer:

Low cost health insurance with no deductibles when using HMC services

Dental and vision insurance

Free disability and life insurance

403(b) plan

Up to $8000 in degree/tuition reimbursement

In-House Pharmacy

Relaxation Room and Fitness Center

Other voluntary benefits, such as LegalShield, Pet Insurance