Medical Office Appointment Coordinator

U.S. Dermatology Partners; Tyler (TX); On-site; USD 21,000 - 23,000; Full time

Job summary

U.S. Dermatology Partners in Tyler, TX is seeking a qualified Admin - Clerical to support patient scheduling and front desk activities in a Corporate Call Center environment.

Responsibilities include scheduling appointments, verifying demographics and insurance, answering inquiries, directing callers, and maintaining accurate data in the computer system; the role emphasizes high-quality patient service and HIPAA compliance.

Qualifications

• Experience in a medical office or admin role.
• Ability to follow or provide verbal and written instructions with accuracy.
• Knowledge of patient confidentiality and HIPAA guidelines.
• Proficient with standard software and data entry.

Responsibilities

• Schedules all appointments for providers in the computer system, excluding procedural appointments.
• Verifies patient demographics and insurance information in the system.
• Confirms appointments and answers questions about scheduling.
• Instructs patients on locations and directions; enters data into the system.
• Answers phone, directs callers, and takes messages as needed.
• Adheres to safety policies and supports high-quality customer service.
• Performs other duties as needed for the organization.

Skills

Attention to detail

Organizational skills

Communication skills

English fluency

Problem solving

Basic computer skills

HIPAA compliance knowledge

Regulatory knowledge

Tools

Microsoft Excel

Microsoft Word

Outlook

Job description

U.S. Dermatology Partners in Tyler, TX is seeking a qualified Admin - Clerical to support patient scheduling and front desk activities in a Corporate Call Center environment.

Responsibilities include scheduling appointments, verifying demographics and insurance, answering inquiries, directing callers, and maintaining accurate data in the computer system; the role emphasizes high-quality patient service and HIPAA compliance.