Medical Lab Customer Support Specialist

United-Westlabs,-Inc.-3; Lufkin (TX); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical, Dental and Vision

401K

Paid vacation and sick time

Job summary

United WestLabs, Inc. engages in partnering with hospitals to manage laboratory outreach programs and improve lab efficiency and patient service. A Customer Service representative will support patients and clients with medical and laboratory needs, handling inquiries and ensuring accurate information flow.

The role emphasizes clear communication, professional phone etiquette, and precise medical record documentation, with opportunities to work closely with internal teams and learn new systems.

Qualifications

• Excellent written and verbal communication with clients and internal teams.
• Ability to document medical information accurately and timely.
• Comfortable learning new systems and processes.

Responsibilities

• Serve as a point of contact for clients, addressing inquiries and resolving issues related to medical and laboratory services.
• Collaborate with internal teams to ensure timely and accurate delivery information to clients.
• Maintain detailed records of client interactions and feedback to identify areas for improvement.

Skills

Strong communication and interpersonal

Problem-solving

Attention to detail

Tools

EPIC LIS

Job description

United WestLabs, Inc. engages in partnering with hospitals to manage laboratory outreach programs and improve lab efficiency and patient service. A Customer Service representative will support patients and clients with medical and laboratory needs, handling inquiries and ensuring accurate information flow.

The role emphasizes clear communication, professional phone etiquette, and precise medical record documentation, with opportunities to work closely with internal teams and learn new systems.