Medical Lab Customer Service Specialist

United WestLabs; Lufkin (TX); On-site; USD 34,000 - 52,000; Full time

Benefits offered by this job

Medical, Dental and Vision

401K

Paid vacation and sick time

Job summary

United WestLabs is seeking a detail-oriented Customer Service representative to join our growing team. This role focuses on delivering exceptional support related to medical and laboratory services, serving as a key resource for clients and internal teams, and ensuring accurate transmission of information.

The successful candidate will be proficient in medical terminology, comfortable with documentation, and capable of handling inquiries promptly while maintaining data accuracy and

Qualifications

• Experience in customer services or related role within medical or laboratory industry.
• Strong communication and interpersonal skills.
• Attention to detail and accuracy in record-keeping.

Responsibilities

• Serve as main contact for clients and patients, resolving inquiries about medical services.
• Coordinate with internal teams to ensure timely delivery of information.
• Document client interactions and feedback to support process improvements.

Skills

Excellent communication

Customer service

Medical terminology

Detail-oriented

Education

High school diploma or equivalent

Tools

EPIC LIS

Microsoft Office

Job description

United WestLabs is seeking a detail-oriented Customer Service representative to join our growing team. This role focuses on delivering exceptional support related to medical and laboratory services, serving as a key resource for clients and internal teams, and ensuring accurate transmission of information.

The successful candidate will be proficient in medical terminology, comfortable with documentation, and capable of handling inquiries promptly while maintaining data accuracy and