Medical Lab Customer Care Specialist

United WestLabs; Tacoma (WA); On-site; USD 34,000 - 52,000; Full time

Benefits offered by this job

Medical, Dental and Vision

401K

Paid vacation and sick time

Job summary

United WestLabs in Tacoma, WA is seeking a detail-oriented Customer Service representative to support patients and clients with medical and laboratory services. You will learn laboratory test codes, billing, and result information while delivering exceptional service.

This role emphasizes clear communication, problem solving, and accurate record-keeping. You will collaborate with internal teams to provide timely information, document client interactions, and help improve service processes.

Qualifications

• 1+ year in customer service or related role in medical or laboratory industry.
• Strong communication and interpersonal skills.
• Basic computer skills including Microsoft Office.

Responsibilities

• Serve as a point of contact for clients, addressing inquiries and resolving issues related to medical and laboratory services.
• Collaborate with internal teams to ensure timely and accurate delivery information to clients.
• Maintain detailed records of client interactions and feedback to identify areas for improvement.

Skills

Communication

Problem-solving

Attention to detail

Microsoft Office

Tools

Microsoft Office

Job description

United WestLabs in Tacoma, WA is seeking a detail-oriented Customer Service representative to support patients and clients with medical and laboratory services. You will learn laboratory test codes, billing, and result information while delivering exceptional service.

This role emphasizes clear communication, problem solving, and accurate record-keeping. You will collaborate with internal teams to provide timely information, document client interactions, and help improve service processes.