Medical Lab Customer Support Specialist

United-Westlabs,-Inc.-3; Houston (TX); On-site; USD 36,000 - 48,000; Full time

Job summary

United WestLabs, Inc. is hiring a detail-oriented Customer Service representative to join our team in Houston, TX. You will support patients and clients with medical and laboratory inquiries, ensuring accurate information and timely resolutions.

The ideal candidate has at least 1 year in customer service within medical or lab settings, strong communication skills, and basic computer proficiency (MS Office). Experience with EPIC LIS is a plus.

Qualifications

• At least 1 year in customer service in medical or lab settings.
• Strong communication and interpersonal skills.
• Basic computer skills including Microsoft Office.

Responsibilities

• Serve as a primary contact for clients and address inquiries related to medical and lab services.
• Collaborate with internal teams to ensure timely delivery of information to clients.
• Maintain detailed records of client interactions and feedback for process improvements.

Skills

Strong communication

Interpersonal skills

Problem-solving

Attention to detail

Tools

MS Office

EPIC LIS

Job description

United WestLabs, Inc. is hiring a detail-oriented Customer Service representative to join our team in Houston, TX. You will support patients and clients with medical and laboratory inquiries, ensuring accurate information and timely resolutions.

The ideal candidate has at least 1 year in customer service within medical or lab settings, strong communication skills, and basic computer proficiency (MS Office). Experience with EPIC LIS is a plus.