Medical Lab Customer Support Specialist

ADP, Inc.; Houston (TX); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Medical, Dental and Vision

401K

Paid vacation and sick time

Job summary

United WestLabs, Inc. is seeking a detail-oriented and proactive Customer Service representative to support patients and clients with medical and laboratory services, addressing inquiries and resolving issues promptly. Ideal candidates have at least 1 year in medical customer service, strong communication skills, basic computer proficiency, and familiarity with EPIC or LIS; hours are 7:00 a.m.

to 6:00 p.m. Monday through Friday.

Qualifications

• At least 1 year of experience in customer services within the medical or laboratory industry.
• Strong communication and interpersonal skills.
• Basic computer skills including Microsoft Office.

Responsibilities

• Serve as a point of contact for clients, addressing inquiries and resolving issues related to medical and laboratory services.
• Collaborate with internal teams to ensure timely and accurate delivery information to clients.
• Maintain detailed records of client interactions and feedback to identify areas for improvement.

Skills

Communication

Interpersonal skills

Problem solving

Attention to detail

Tools

EPIC LIS

Microsoft Office

Job description

United WestLabs, Inc. is seeking a detail-oriented and proactive Customer Service representative to support patients and clients with medical and laboratory services, addressing inquiries and resolving issues promptly. Ideal candidates have at least 1 year in medical customer service, strong communication skills, basic computer proficiency, and familiarity with EPIC or LIS; hours are 7:00 a.m.

to 6:00 p.m. Monday through Friday.