Laboratory Customer Support Specialist

United WestLabs; Houston (TX); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401K

Paid vacation & sick time

Job summary

United WestLabs, Inc. (UWL) is seeking a detail-oriented Customer Service representative to join our growing team.

The role focuses on providing exceptional support to patients and clients regarding medical and laboratory services, understanding test codes, billing, and results information. You will act as a resource for internal teams, document conversations accurately, and maintain meticulous records to support timely delivery and resolution of inquiries.

Qualifications

• At least 1 year of customer service in medical or laboratory settings.
• Strong communication and interpersonal skills.
• Basic computer skills including Microsoft Office.

Responsibilities

• Serve as a point of contact for clients and resolve inquiries related to medical and laboratory services.
• Collaborate with internal teams to ensure timely and accurate delivery of information to clients.
• Maintain detailed records of client interactions and feedback to identify areas for improvement.

Skills

Communication

Interpersonal skills

Detail-oriented

Problem-solving

Microsoft Office

Tools

EPIC

Job description

United WestLabs, Inc. (UWL) is seeking a detail-oriented Customer Service representative to join our growing team.

The role focuses on providing exceptional support to patients and clients regarding medical and laboratory services, understanding test codes, billing, and results information. You will act as a resource for internal teams, document conversations accurately, and maintain meticulous records to support timely delivery and resolution of inquiries.