Lab Support & Client Services Specialist

ADP, Inc.; Lexington (KY); On-site; USD 21,000 - 26,000; Full time

Benefits offered by this job

401K

Paid vacation and sick time

Medical, Dental and Vision

Job summary

United WestLabs, Inc. is seeking a detail-oriented Customer Service representative to support patients and clients with medical and laboratory services. You will handle inquiries, document medical information, and coordinate with internal teams to ensure accurate delivery information.

The role emphasizes professionalism, clarity, and timely responses. Ideal candidates have at least 1 year in healthcare-related customer service, strong communication, and familiarity with basic computer tools.

Qualifications

• At least 1 year of experience in customer services or a related role within the medical or laboratory industry.
• Strong communication and interpersonal skills.
• Basic computer skills including Microsoft Office.

Responsibilities

• Serve as a point of contact for clients, addressing inquiries and resolving issues related to medical and laboratory services.
• Collaborate with internal teams to ensure timely and accurate delivery information to clients.
• Maintain detailed records of client interactions and feedback to identify areas for improvement.

Skills

Communication skills

Interpersonal skills

Problem solving

Attention to detail

Microsoft Office

Tools

Microsoft Office

Job description

United WestLabs, Inc. is seeking a detail-oriented Customer Service representative to support patients and clients with medical and laboratory services. You will handle inquiries, document medical information, and coordinate with internal teams to ensure accurate delivery information.

The role emphasizes professionalism, clarity, and timely responses. Ideal candidates have at least 1 year in healthcare-related customer service, strong communication, and familiarity with basic computer tools.