Medical Lab Customer Support Specialist

ADP, Inc.; Lufkin (TX); On-site; USD 22,000 - 33,000; Full time

Benefits offered by this job

401K

Paid vacation and sick time

Medical, Dental and Vision

Job summary

United WestLabs, Inc. is seeking a detail-oriented Customer Service representative to join our growing team.

The role focuses on supporting patients and clients with medical and laboratory-related inquiries, including understanding test codes, billing, and result information. The ideal candidate will communicate complex information clearly, handle calls professionally, and document medical details accurately for transmission to internal teams.

Qualifications

• At least 1 year of experience in customer services or a related role within the medical or laboratory industry.
• Strong communication and interpersonal skills.
• Basic computer skills including Microsoft office.

Responsibilities

• Serve as a point of contact for clients, addressing inquiries and resolving issues related to medical and laboratory services.
• Collaborate with internal teams to ensure timely and accurate delivery information to clients.
• Maintain detailed records of client interactions and feedback to identify areas for improvement.

Skills

Strong communication

Interpersonal abilities

Problem solving

Tools

EPIC or LIS

Job description

United WestLabs, Inc. is seeking a detail-oriented Customer Service representative to join our growing team.

The role focuses on supporting patients and clients with medical and laboratory-related inquiries, including understanding test codes, billing, and result information. The ideal candidate will communicate complex information clearly, handle calls professionally, and document medical details accurately for transmission to internal teams.