Client Support Specialist – Medical Lab Services

United-Westlabs,-Inc.-3; Lexington (VA); On-site; USD 39,000 - 52,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401K

Paid vacation and sick time

Job summary

United WestLabs, Inc. is seeking a detail-oriented Customer Service representative to support patients and clients with medical and laboratory services. The role emphasizes clear communication, accurate documentation, and reliable issue resolution.

The ideal candidate will have at least 1 year in customer service within medical or lab settings, strong interpersonal skills, and basic Microsoft Office experience. EPIC or LIS familiarity is a plus, and there is a path for growth within the team.

Qualifications

• 1+ year of experience in customer services or related role in medical/laboratory field.
• Strong communication and interpersonal skills.
• Basic computer skills including Microsoft Office.

Responsibilities

• Serve as a point of contact for clients, addressing inquiries and resolving issues related to medical and laboratory services.
• Collaborate with internal teams to ensure timely and accurate delivery of information to clients.
• Maintain detailed records of client interactions and feedback to identify areas for improvement.

Skills

Excellent communication

Interpersonal skills

Problem-solving

Attention to detail

Tools

EPIC

LIS

Job description

United WestLabs, Inc. is seeking a detail-oriented Customer Service representative to support patients and clients with medical and laboratory services. The role emphasizes clear communication, accurate documentation, and reliable issue resolution.

The ideal candidate will have at least 1 year in customer service within medical or lab settings, strong interpersonal skills, and basic Microsoft Office experience. EPIC or LIS familiarity is a plus, and there is a path for growth within the team.