Lab Services Client Support Specialist

United-Westlabs,-Inc.-3; Tacoma (WA); On-site; USD 42,000 - 58,000; Full time

Job summary

United WestLabs, Inc. is seeking a detail-oriented Customer Service representative to join our growing team.

The role focuses on providing exceptional support related to medical and laboratory needs, acting as a resource for clients and internal teams, and understanding test codes, billing and results information. The ideal candidate communicates clearly, handles calls professionally, and maintains accurate records of client interactions.

Qualifications

• At least 1 year in customer service in medical or laboratory industry
• Strong communication and interpersonal skills
• Knowledge of medical terminology and laboratory processes
• Experience with EPIC or similar LIS

Responsibilities

• Serve as a point of contact for clients, addressing inquiries and resolving issues related to medical and laboratory services
• Collaborate with internal teams to ensure timely and accurate delivery information to clients
• Maintain detailed records of client interactions and feedback to identify areas for improvement

Skills

Communication

Interpersonal

Problem-solving

Attention to detail

Tools

EPIC LIS

Microsoft Office

Job description

United WestLabs, Inc. is seeking a detail-oriented Customer Service representative to join our growing team.

The role focuses on providing exceptional support related to medical and laboratory needs, acting as a resource for clients and internal teams, and understanding test codes, billing and results information. The ideal candidate communicates clearly, handles calls professionally, and maintains accurate records of client interactions.