Lab Services Client Support Specialist

United WestLabs; Lexington (KY); On-site; USD 34,000 - 45,000; Full time

Benefits offered by this job

Medical, Dental and Vision

401K

Paid vacation and sick time

Job summary

United WestLabs in Kentucky is seeking a detail-oriented Customer Service representative to join our growing team. You will be a primary contact for patients and clients, handling inquiries related to medical and laboratory services and ensuring timely, accurate information delivery.

Ideal candidates have at least 1 year of experience in medical customer service, strong communication skills, and proficiency with MS Office. Knowledge of EPIC LIS is a plus and a growth mindset is valued.

Qualifications

• At least 1 year of customer service experience in medical or laboratory settings.
• Strong communication and interpersonal skills.
• Basic computer skills including Microsoft Office.

Responsibilities

• Serve as point of contact for clients and resolve inquiries related to medical and laboratory services.
• Collaborate with internal teams to ensure timely and accurate delivery of information to clients.
• Maintain detailed records of client interactions and feedback.

Skills

Clear communication

Professional demeanor

Documentation skills

Attention to detail

Growth mindset

Tools

EPIC LIS

Job description

United WestLabs in Kentucky is seeking a detail-oriented Customer Service representative to join our growing team. You will be a primary contact for patients and clients, handling inquiries related to medical and laboratory services and ensuring timely, accurate information delivery.

Ideal candidates have at least 1 year of experience in medical customer service, strong communication skills, and proficiency with MS Office. Knowledge of EPIC LIS is a plus and a growth mindset is valued.