Lab Customer Service Specialist

MultiCare Health System; Tacoma (WA); On-site; USD 42,000 - 54,000; Full time

Job summary

MultiCare Health System is seeking a Lab Customer Service Representative (CSR) at Tacoma General Hospital in Tacoma, WA. The role focuses on daily administrative functions for Laboratories Northwest, delivering high-quality customer service while maintaining patient and department confidentiality.

Key duties include telephone-based support, ordering lab services, accessioning samples, and assisting with pricing and billing accuracy. A High School diploma and related experience are required.

Qualifications

• High School diploma or equivalent required.
• MA-P license may be required depending on assigned area.
• Minimum one year of experience in a laboratory setting or in customer service.

Responsibilities

• Provide telephone-based customer service to clients.
• Document communications with clients and maintain confidentiality.
• Handle specimen transportation and accession specimens into the data management system.
• Provide pricing information and place lab orders; correct report and billing errors.
• Maintain courier vehicles and dispatch couriers to clients.

Skills

Customer service

Telephone support

Data entry

Organization

Education

High School diploma or equivalent

MA-P license may be required

Job description

MultiCare Health System is seeking a Lab Customer Service Representative (CSR) at Tacoma General Hospital in Tacoma, WA. The role focuses on daily administrative functions for Laboratories Northwest, delivering high-quality customer service while maintaining patient and department confidentiality.

Key duties include telephone-based support, ordering lab services, accessioning samples, and assisting with pricing and billing accuracy. A High School diploma and related experience are required.