Medical Front Office - Patient Service Specialist

Talentify; Indianapolis (IN); On-site; USD 22,000 - 28,000; Full time

Benefits offered by this job

Mentorship program

Generous PTO

Health, vision, dental insurance

Company-matching 401(k)

Life and disability protection

Job summary

Talentify is seeking a Patient Service Specialist to join our Indianapolis, IN outpatient center. This full-time role supports both patient experience at the front desk and administrative tasks that keep the center running smoothly.

Expect a weekday schedule and hourly compensation between $16 and $20. You will greet patients, register them, collect co-pays, schedule appointments, and coordinate with insurance providers and attorneys offices.

Qualifications

• High School Diploma or GED required.
• 1 year front desk experience preferred.
• Healthcare experience preferred.

Responsibilities

• Greet and register patients and provide information about their visit and next appointment.
• Schedule patient appointments in person and via phone.
• Communicate with attorneys, insurance companies, translation services, and internal teams.
• Collect co-pays, manage payer approvals, and perform insurance verifications.

Skills

Front desk

Customer service

Scheduling

Insurance verification

Education

High School Diploma or GED

Tools

Billing software

EMR/EHR systems

Job description

Overview

Position: Patient Service Specialist

Location:6330 E 75th St Suite 116, Indianapolis, IN 46250

Type of Employment: Full-time

Schedule: Weekdays, Monday through Friday

Compensation: $16.00 - $20.00/hour

When patients enter our outpatient physical therapy centers, we want them to have an exceptional experience – starting at the front desk. That’s where you come in. As a patient service specialist, you’ll manage both the patient side and the business side of our center. Don’t underestimate the impact you can make on every patient’s care experience, even before they leave the waiting room.

Why Join Us: (benefits for full-time at 32+ hours/week)

• Start Strong: Our mentorship and orientation programs ensure a successful transition
• Recharge & Refresh: Generous PTO to maintain a healthy work-life balance
• Your Health Matters: Comprehensive medical/RX, health, vision, and dental plan offerings
• Invest in Your Future: Company-matching 401(k) retirement plans as well as life and disability protection

Check out the video below for additional insight into the work of our Patient Service Specialists!

Responsibilities

• Greet and register patients and provide information about what to expect during their visit and information about their next appointment as they check out
• Schedule patient appointments in person and via phone
• Regular communication with parties such as attorney offices, insurance companies and translation companies, market operational leaders, and business development team
• Collect co-pays from patients, manage payer approvals, and conduct insurance authorizations and verifications

Qualifications

Minimum:

• High School Diploma or GED

Preferred:

• 1 Year Front Desk experience
• Healthcare experience

Additional Data

Equal Opportunity Employer/including Disabled/Veterans