Medical Front Office - Patient Service Specialist

Talentify; Fort Wayne (IN); On-site; USD 22,000 - 25,000; Full time

Job summary

Talentify in Fort Wayne, IN is seeking a Patient Service Specialist to join our outpatient physical therapy center. This full-time front desk role will greet patients, register them, collect co-pays and schedule appointments, contributing to a smooth patient experience from arrival through checkout.

You’ll work on weekdays (Mon-Thu 7am-5pm, Fri 7am-1pm) and collaborate with insurance companies, attorneys and translation partners to support operations while delivering excellent customer service.

Qualifications

• Front desk experience and customer service能力 desired.
• Strong communication and teamwork skills.
• Experience interacting with patients and scheduling appointments preferred.

Responsibilities

• Greet and register patients and provide information about their visit and next appointment.
• Schedule patient appointments in person and by phone.
• Communicate with insurers, attorneys, translation services, and internal teams.
• Collect co-pays, manage payer approvals, and perform insurance verifications.

Skills

Front desk experience

Customer service

Communication

Education

High School Diploma or GED

Job description

Overview

Position: Patient Service Specialist

Location: 10146 Maysville Road, Fort Wayne IN 46835

Type of Employment: Full-time

Schedule: Weekdays - Monday through Thursday 7am-5pm, Friday 7am-1pm

Compensation: $16.00 - $18.00/hour

When patients enter our outpatient physical therapy centers, we want them to have an exceptional experience – starting at the front desk. That’s where you come in. As a patient service specialist, you’ll manage both the patient side and the business side of our center. Don’t underestimate the impact you can make on every patient’s care experience, even before they leave the waiting room.

Why Join Us: (benefits for full-time at 32+ hours/week)

• Start Strong: Our mentorship and orientation programs ensure a successful transition
• Recharge & Refresh: Generous PTO to maintain a healthy work-life balance
• Your Health Matters: Comprehensive medical/RX, health, vision, and dental plan offerings
• Invest in Your Future: Company-matching 401(k) retirement plans as well as life and disability protection

Check out the video below for additional insight into the work of our Patient Service Specialists!

Responsibilities

• Greet and register patients and provide information about what to expect during their visit and information about their next appointment as they check out
• Schedule patient appointments in person and via phone
• Regular communication with parties such as attorney offices, insurance companies and translation companies, market operational leaders, and business development team
• Collect co-pays from patients, manage payer approvals, and conduct insurance authorizations and verifications

Qualifications

Minimum:

• High School Diploma or GED

Preferred:

• 1 Year Front Desk experience
• Insurance Verification Experience

Additional Data

Equal Opportunity Employer/including Disabled/Veterans