Medical Front Office - Patient Service Specialist

Select Medical; Cincinnati (OH); On-site; USD 23,000 - 25,000; Full time

Job summary

Select Medical in Cincinnati, OH is hiring a Patient Service Specialist to welcome patients, register visits, and coordinate appointments in a fast-paced outpatient PT center.

You will handle front desk duties, process co-pays, verify insurance, and liaise with payers and providers to keep the care experience smooth. This full-time role offers weekday hours and a competitive hourly rate.

Qualifications

• High School Diploma or GED is required.
• At least 1 year of front desk experience.
• Experience verifying insurance is preferred.
• Healthcare experience is advantageous.

Responsibilities

• Greet and register patients and inform them about visit expectations and next appointment.
• Schedule patient appointments in person and by phone.
• Maintain communication with insurers, attorneys, translation services, and internal teams.
• Collect co-pays, manage payer approvals, and perform insurance authorizations and verifications.

Skills

Front Desk Experience

Customer Service

Insurance Verification

Healthcare Experience

Education

High School Diploma or GED

Job description

Overview

Position:Patient Service Specialist

Location: 206 Albert Sabin Way, Cincinnati, OH

Type of Employment:Full-time

Schedule:Weekdays, Monday through Friday (8am-5/6pm)

Compensation:$17.00 - $18.00/hour

When patients enter our outpatient physical therapy centers, we want them to have an exceptional experience – starting at the front desk. That’s where you come in. As a patient service specialist, you’ll manage both the patient side and the business side of our center. Don’t underestimate the impact you can make on every patient’s care experience, even before they leave the waiting room.

Why Join Us: (benefits for full-time at 32+ hours/week)

• Start Strong: Our mentorship and orientation programs ensure a successful transition
• Recharge & Refresh: Generous PTO to maintain a healthy work-life balance
• Your Health Matters: Comprehensive medical/RX, health, vision, and dental plan offerings
• Invest in Your Future: Company-matching 401(k) retirement plans as well as life and disability protection

Check out the video below for additional insight into the work of our Patient Service Specialists!

Responsibilities

• Greet and register patients and provide information about what to expect during their visit and information about their next appointment as they check out
• Schedule patient appointments in person and via phone
• Regular communication with parties such as attorney offices, insurance companies and translation companies, market operational leaders, and business development team
• Collect co-pays from patients, manage payer approvals, and conduct insurance authorizations and verifications

Qualifications

Minimum:

• High School Diploma or GED
• 1 Year of Front Desk Experience

Preferred:

• Insurance Verification Experience
• Healthcare experience

Additional Data

Go Anywhere with Us! 1900 centers in 39 states offering internal movement

Equal Opportunity Employer/including Disabled/Veterans