Medical Front Office - Patient Service Specialist - Float

Talentify; Cincinnati (OH); On-site; USD 23,000 - 25,000; Full time

Benefits offered by this job

Mentorship program

Generous PTO

Medical & Dental plan

401(k) retirement plans

Job summary

Talentify is seeking a Patient Service Specialist - Float to support multiple outpatient physical therapy clinics in the Cincinnati area. This full-time role involves front desk duties, patient check-in/check-out, appointment scheduling, and coordination with insurance entities and external partners.

The position offers a 8:00am–5/6:00pm schedule, $17.00–$18.00/hour based on experience, and a path to growth with benefits and company-wide mentorship as part of a busy multi-clinic network.

Qualifications

• High School Diploma or GED required.
• Minimum 1 year of front desk experience.
• Preferred: 1 year of medical office experience and insurance verification experience.

Responsibilities

• Greet and register patients and provide information about what to expect during their visit and information about their next appointment as they check out
• Schedule patient appointments in person and via phone
• Regular communication with parties such as attorney offices, insurance companies and translation companies, market operational leaders, and business development team
• Collect co-pays from patients, manage payer approvals, and conduct insurance authorizations and verifications

Skills

Front Desk Experience

Customer Service

Communication Skills

Insurance Verification Experience

Education

High School Diploma or GED

Job description

Overview

Position: Patient Service Specialist - Float

Location: Will be required to float to different clinics.

• Home Clinic: 2751 O'Varsity Way, Rm 265, Cincinnati, OH 45221

Type of Employment: Full-time

Schedule: Monday- Friday, (8:00am - 5/6:00pm)

Compensation: $17.00 - $18.00/hour (based on experience)

When patients enter our outpatient physical therapy centers, we want them to have an exceptional experience – starting at the front desk. That’s where you come in. As a patient service specialist, you’ll manage both the patient side and the business side of our center. Don’t underestimate the impact you can make on every patient’s care experience, even before they leave the waiting room.

Why Join Us: (benefits for full-time at 32+ hours/week)

• Start Strong: Our mentorship and orientation programs ensure a successful transition
• Recharge & Refresh: Generous PTO to maintain a healthy work-life balance
• Your Health Matters: Comprehensive medical/RX, health, vision, and dental plan offerings
• Invest in Your Future: Company-matching 401(k) retirement plans as well as life and disability protection

Check out the video below for additional insight into the work of our Patient Service Specialists!

Responsibilities

• Greet and register patients and provide information about what to expect during their visit and information about their next appointment as they check out
• Schedule patient appointments in person and via phone
• Regular communication with parties such as attorney offices, insurance companies and translation companies, market operational leaders, and business development team
• Collect co-pays from patients, manage payer approvals, and conduct insurance authorizations and verifications

Qualifications

Minimum Qualifications:

• High School Diploma or GED
• 1 Year of Front Desk Experience

Preferred Qualifications:

• 1 Year of Medical Office Experience
• Insurance Verification Experience

Additional Data

Go Anywhere with Us! 1900 centers in 39 states offering internal movement

Equal Opportunity Employer/including Disabled/Veterans