Medical Front Office - Patient Service Specialist

SSM Health; Wallingford (CT); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Mentorship and orientation programs

Generous PTO

Comprehensive medical/dental/vision

Company-matching 401(k) and life/dis.

Job summary

SSM Health is seeking a Patient Service Specialist in Wallingford, CT. This full-time role operates Monday–Friday, 7:00 am–3:00 pm at 850 North Main St Ext., with a pay range of $18.00–$20.00 per hour. You will greet patients, register them, schedule visits, and handle insurance authorizations and payments.

This front-desk position emphasizes exceptional patient experiences from check-in through checkout. Responsibilities include greeting patients, scheduling, coordinating with insurance and

Qualifications

• High School Diploma or GED required.
• 1 Year Front Desk experience preferred.
• Insurance Verification Experience preferred.

Responsibilities

• Greet and register patients and inform them about visit details and next appointment.
• Schedule patient appointments in person and by phone.
• Coordinate with attorneys, insurers, translation services, and internal teams.
• Collect co-pays, manage payer approvals, and perform insurance authorizations and verifications.

Education

High School Diploma or GED

Job description

Overview

Position: Patient Service Specialist

Location: 850 North Main St. Ext. Bldg 1 Suite 3B, Wallingford, CT 06492

Type of Employment: Full-time

Schedule: Weekdays, Monday through Friday 7am-3pm

Compensation: $18.00 - $20.00/hour

When patients enter our outpatient physical therapy centers, we want them to have an exceptional experience – starting at the front desk. That’s where you come in. As a patient service specialist, you’ll manage both the patient side and the business side of our center. Don’t underestimate the impact you can make on every patient’s care experience, even before they leave the waiting room.

Why Join Us: (benefits for full-time at 32+ hours/week)

• Start Strong: Our mentorship and orientation programs ensure a successful transition
• Recharge & Refresh: Generous PTO to maintain a healthy work-life balance
• Your Health Matters: Comprehensive medical/RX, health, vision, and dental plan offerings
• Invest in Your Future: Company-matching 401(k) retirement plans as well as life and disability protection

Check out the video below for additional insight into the work of our Patient Service Specialists!

Responsibilities

• Greet and register patients and provide information about what to expect during their visit and information about their next appointment as they check out
• Schedule patient appointments in person and via phone
• Regular communication with parties such as attorney offices, insurance companies and translation companies, market operational leaders, and business development team
• Collect co-pays from patients, manage payer approvals, and conduct insurance authorizations and verifications

Qualifications

Minimum

• High School Diploma or GED

Preferred

• 1 Year Front Desk experience
• Insurance Verification Experience

Additional Data

Equal Opportunity Employer/including Disabled/Veterans