Medical Front Office Lead - Patient Experience & Scheduling

Connecticut, LLC; Orange (CT); On-site; USD 29,000 - 32,000; Full time

Job summary

PACT MSO Kidney Center in Orange, CT is seeking a Front Office Associate. The role supports busy kidney medical office operations, performing front/back office tasks from 8:30am to 5:00pm, Monday through Friday, with some overtime as needed.

Responsibilities include greeting patients, registering and checking in, scheduling and confirming appointments, collecting co-pays, and managing documents in the EHR system. Requires Epic experience and strong organizational skills.

Qualifications

• 2 years of Medical Office experience in a similar role.
• Epic experience required.
• Proficient with computers and EHR systems.

Responsibilities

• Greet patients and visitors professionally.
• Register and check in patients per SOP.
• Schedule and confirm patient appointments.
• Check out patients and collect co-pays as required.
• Open and close batch daily for deposits as needed.
• Index documents and reports into the EHR.
• Answer phones promptly and route to the appropriate person.
• Assist with special projects and daily office operations.

Skills

EHR software

Epic experience

Organizational skills

Education

High School Diploma or GED

Job description

PACT MSO Kidney Center in Orange, CT is seeking a Front Office Associate. The role supports busy kidney medical office operations, performing front/back office tasks from 8:30am to 5:00pm, Monday through Friday, with some overtime as needed.

Responsibilities include greeting patients, registering and checking in, scheduling and confirming appointments, collecting co-pays, and managing documents in the EHR system. Requires Epic experience and strong organizational skills.