Front Office Associate

Connecticut, LLC; Hamden (CT); On-site; USD 29,000 - 33,000; Full time

Job summary

PACT MSO Gastroenterology Center in Hamden, CT is seeking a Front Office Associate for a full-time, on-site role. The candidate will handle front/back office tasks, including patient check-in, appointment scheduling, prior authorizations, and payments, with duties across multiple office locations as needed.

The role requires prior medical office experience, High School/GED, and proficiency with EHR systems.

Qualifications

• 2 years of medical office experience.
• High School or GED required.
• Experience with prior authorizations.
• Knowledge of computers and EHR software.
• Excellent organizational skills.

Responsibilities

• Greet patients and visitors with a friendly, professional demeanor.
• Register and check in patients using standard procedures.
• Schedule and confirm patient appointments.
• Collect co-pays and payments, and handle balances.
• Scan and index documents into patient charts in the EHR.
• Review provider orders for completeness and clarify as needed.
• Answer calls promptly and route or take messages.
• Gather required information before appointments.
• Explain financial requirements and collect copays.
• Assist with transferring phone system and after-hours messages.
• Perform other assignments and special projects.

Skills

Basic computer skills

EHR software

Education

High School or GED

Tools

EHR software

Job description

PACT and PACT MSO Gastroenterology Center
Hamden, CT 06518, USA

• On-site
• Administrative Support for Medical Practices
• Full-Time
• Requisition #: FRONT001848

Description

Pay Range:$21.00 to $24.00 per hour.

By adhering to Connecticut State Law, pay ranges are posted. The pay rate will vary based on various factors including but not limited to experience, skills, knowledge of position and comparison to others who are already in this role within the company.

Flu Vaccine Considerations: Proof of annual flu vaccination is required for all employees.

PACT MSO is a Management Service Organizationthat supports numerous physician groups. We offer health benefits, paid time off, and a friendly working environment. We are a medium sized company with a family atmosphere.

PACT MSO has a a busy Gastroenterology Group seeking a Front Office Associate. The position is primarily located in Hamden office with travel to Milford, Guilford, and Bridgeport office locations as needed. This is a full time position scheduled Monday through Friday, 7:30a-4p.

The position works in the front and/or back office of the medical practice. The job responsibilities are administrative and may include some or all listed below. The incumbent may be in one location where they are responsible for all aspects of the patient experience, or just one aspect.

Essential Functions

• Complete prior authorizations
• Greet incoming patients, visitors, vendors, etc. to the office with a friendly, professional demeanor.
• Completely and accurately registers and checks in patients by following a standard operating procedure.
• Schedule and confirm patients’ appointments
• Check out patients completing all necessary steps in check out standard operating procedure
• Collects proper co-pay, payments on balances, walk-in payments and process appropriately.
• Accurately scan and index documents and reports into patients’ charts in the EHR system.
• Reviews all provider orders for completeness and obtains clarification on incomplete or questionable orders
• Test/procedure preparations
• Promptly and professionally answers telephone calls. Routes the calls to the appropriate person or offers to take a message.
• Appropriately documents message in the patient chart or other electronic manner as specified by type of call.
• Collect pertinent information and required documents from patient prior to appointments.
• Explains financial requirement to the patients and collect copays as required.
• Responsible for managing the transfer of the phone system to and from the answering service, as well as resolving non urgent after hours messages.
• Perform other assignments and special projects

Skills and Knowledge

• Knowledge of computers and EHR software.
• Excellent organizational skills

Education and Experience

• Experience working prior authorizations
• 2 years of medical office experience
• High School or GED required.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.