Front Office Associate - Nephrology

Connecticut, LLC; Orange (CT); On-site; USD 29,000 - 32,000; Full time

Job summary

PACT MSO Kidney Center in Orange, CT is seeking a Front Office Associate. The role supports busy kidney medical office operations, performing front/back office tasks from 8:30am to 5:00pm, Monday through Friday, with some overtime as needed.

Responsibilities include greeting patients, registering and checking in, scheduling and confirming appointments, collecting co-pays, and managing documents in the EHR system. Requires Epic experience and strong organizational skills.

Qualifications

• 2 years of Medical Office experience in a similar role.
• Epic experience required.
• Proficient with computers and EHR systems.

Responsibilities

• Greet patients and visitors professionally.
• Register and check in patients per SOP.
• Schedule and confirm patient appointments.
• Check out patients and collect co-pays as required.
• Open and close batch daily for deposits as needed.
• Index documents and reports into the EHR.
• Answer phones promptly and route to the appropriate person.
• Assist with special projects and daily office operations.

Skills

EHR software

Epic experience

Organizational skills

Education

High School Diploma or GED

Job description

Job Category: Administrative Support for Medical Practices

Requisition Number: FRONT001816

• Full-Time
• On-site

Locations

Showing 1 location

PACT and PACT MSO Kidney Center
Orange, CT 06477, USA

Description

Salary Range: $21.00 to $23.00 an hour

By adhering to Connecticut State Law, pay ranges are posted. The pay rate will vary based on various factors including but not limited to experience, skills, knowledge of position and comparison to others who are already in this role within the company.

Flu Vaccine Considerations
Proof of annual flu vaccination is required for all employees.

PACT MSO is a Management Service Organizationthat supports numerous physician groups.We offer health benefits, paid time off, and a friendly working environment.We are a medium sized company with a family atmosphere.

PACT MSOhas a busy Kidney Medical Officeseeking a Front Office Associate. The hours are Monday through Friday from 8:30am, lunch break,to 5:00pm with some overtime expected. The position will float between office locations inOrange, Branford, North Haven, West Haven and Fairfield as needed.

The position works in the front and/or back office of the medical practice. The job responsibilities are administrative and may include some or all listed below. The incumbent may be in one location where they are responsible for all aspects of the patient experience, or just one aspect.

Essential Functions

• Greet incoming patients, visitors, vendors, etc. to the office with a friendly, professional demeanor.
• Completely and accurately registers and checks in patients by following a standard operating procedure.
• Schedule and confirm patient'sappointments
• Check out patients completing all necessary steps in check out standard operating procedure
• Collects proper co-pay, payments on balances, walk-in payments and process appropriately.
• Open and close batch daily for deposit
• Accurately scan and index documents and reports into patients’ charts in the EHR system.
• Reviews all provider orders for completeness and obtains clarification on incomplete or questionable orders
• Test/procedure preparations
• Promptly and professionally answers telephone calls. Routes the calls to the appropriate person or offers to take a message.
• Appropriately documents message in the patient chart or other electronic manner as specified by type of call.
• Collect pertinent information and required documents from patient prior to appointments.
• Explains financial requirement to the patients and collect copays as required.
• Responsible for managing the transfer of the phone system to and from the answering service, as well as resolving non urgent after hours messages.
• Perform other assignments and special projects

Skills and Knowledge

• Knowledge of computers and EHR software
• Epic experience required
• Excellent organizational skills

Education and Experience

• 2 years of Medical Office experience in a similar role
• High School or GED required.

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Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.