Medical Front Office Assistant I: Patient Care & Admin

The University of Texas Southwestern Medical Center; Fort Worth (TX); On-site; USD 36,000 - 48,000; Full time

Job summary

UT Southwestern Medical Center in Fort Worth seeks a Clinic Staff Assistant I to support outpatient front office operations. You will interact with patients by phone and in person under supervision, handling check-in, scheduling, and records in the Epic EMR system.

High school diploma or GED with customer service experience is required, with CSA competencies to be completed within 6–12 months. A future career ladder offers growth through progressive responsibilities.

Qualifications

• High School Diploma or GED with prior customer service experience required.
• Successful completion of CSA competencies in two clinical front office operations within 6-12 months of hire.
• Degree in related field and/or related experience preferred but not required.

Responsibilities

• Learn and demonstrate proficiency in a minimum of two (2) clinical front office operations within 6-12 months.
• Learn and maintain up-to-date knowledge of Epic electronic medical record (EMR) system user operations, front office clinical workflows and policies and procedures.
• Deliver superior customer service, representing UT Southwestern in a positive and professional manner to patients, colleagues and the community.
• Build rapport and communication with internal and external team members to ensure best outcomes for the patient in a comprehensive clinical care model.
• Maintain patient confidentiality in accordance with HIPAA and UT Southwestern policy.
• Duties performed may include one or more of the following core functions: (a) Directly interact with or care for patients; (b) Directly interact with or care for human-subjects research participants; (c) Regularly maintain, modify, release or similarly affect patient records (including patient financial records); or (d) Regularly maintain, modify, release or similarly affect human-subjects research records.

Skills

Customer service

Communication

Education

High School Diploma or GED

CSA competencies

Related degree (preferred)

Tools

Epic EMR

Job description

UT Southwestern Medical Center in Fort Worth seeks a Clinic Staff Assistant I to support outpatient front office operations. You will interact with patients by phone and in person under supervision, handling check-in, scheduling, and records in the Epic EMR system.

High school diploma or GED with customer service experience is required, with CSA competencies to be completed within 6–12 months. A future career ladder offers growth through progressive responsibilities.