Clinic Front Office Specialist – Epic EMR, Scheduling & Care

University of Texas Southwestern Medical Center; Dallas (TX); On-site; USD 38,000 - 48,000; Full time

Job summary

University of Texas Southwestern Medical Center is seeking a Clinic Staff Assistant I to support front office operations in a busy clinic setting in Dallas, TX. The role includes patient registration, scheduling, insurance verification, referrals, and check-in/check-out processes, with emphasis on accuracy and courteous service.

The position requires a high school diploma or GED and prior customer service experience, with completion of CSA competencies in two front office operations within 6-12

Qualifications

• High school diploma or GED with prior customer service experience required and successful completion of CSA competencies in two clinical front office operations within 6-12 months of hire.
• Degree in related field and/or related experience preferred but not required.

Responsibilities

• Learn and demonstrate proficiency in at least two clinical front office operations within 6-12 months.
• Learn and maintain Epic EMR system user operations and front office workflows.
• Deliver superior customer service representing UT Southwestern to patients and staff.
• Build rapport with internal and external team members to ensure patient care.
• Maintain patient confidentiality per HIPAA and UT Southwestern policy.
• Maintain neat waiting area and ensure clinic supplies are stocked.
• Duties may include direct interaction with patients or research records.
• Perform other duties as assigned.

Skills

Customer service

Front office operations

Education

High school diploma or GED

Related degree/experience preferred

Tools

Epic EMR

Job description

University of Texas Southwestern Medical Center is seeking a Clinic Staff Assistant I to support front office operations in a busy clinic setting in Dallas, TX. The role includes patient registration, scheduling, insurance verification, referrals, and check-in/check-out processes, with emphasis on accuracy and courteous service.

The position requires a high school diploma or GED and prior customer service experience, with completion of CSA competencies in two front office operations within 6-12