Clinic Front Office Assistant I — Patient Care & Scheduling

The University of Texas Southwestern Medical Center; Dallas (TX); On-site; USD 36,000 - 48,000; Full time

Job summary

UT Southwestern Medical Center in Dallas, TX is seeking a Clinic Staff Assistant I for Park Cities. The role supports outpatient front office operations, interacting with patients by phone and in person under supervision, while maintaining a patient-centered attitude and empathy for families. A career ladder is available based on performance.

Required: High School Diploma or GED with prior customer service. CSA competencies within 6–12 months. Preferred: related degree.

Qualifications

• High School Diploma or GED required with prior customer service experience.
• CSA competencies in two clinical front office operations within 6–12 months of hire.

Responsibilities

• Learn and perform two or more core front office operations (Registration, Scheduling, Inbound call documentation, Insurance entry) within 6–12 months.
• Maintain knowledge of Epic EMR and front office workflows.
• Deliver professional, compassionate service to patients and families.

Skills

Customer service

Communication

Empathy

Education

High School Diploma or GED

Related field degree (preferred)

Tools

Epic EMR

Job description

UT Southwestern Medical Center in Dallas, TX is seeking a Clinic Staff Assistant I for Park Cities. The role supports outpatient front office operations, interacting with patients by phone and in person under supervision, while maintaining a patient-centered attitude and empathy for families. A career ladder is available based on performance.

Required: High School Diploma or GED with prior customer service. CSA competencies within 6–12 months. Preferred: related degree.