Clinical Front Office Assistant I – Patient Care, PTO

University of Texas Southwestern Medical Center; Frisco (TX); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Paid Time Off

Parental Leave

Tuition Reimbursement

On-site childcare

Job summary

UT Southwestern Medical Center in Frisco, TX seeks a Clinical Staff Assistant I to support outpatient front office operations. The role emphasizes compassionate patient interactions, clerical duties, and adherence to HIPAA regulations, with supervision and a clear career ladder based on performance.

The position requires a high school diploma or GED with prior customer service experience and CSA competencies within 6–12 months of hire; a related degree is valued but not required.

Qualifications

• High School Diploma or GED is required with prior customer service experience.
• Successful completion of CSA competencies within 6–12 months of hire.
• Degree in related field and/or related experience preferred but not required.

Responsibilities

• Interact with patients by phone or in person under supervision to support outpatient clinical operations.
• Deliver patient-centered service and maintain confidentiality under HIPAA and UT Southwestern policies.
• Learn two clinical front office operations and maintain up-to-date knowledge of the Epic EMR system.

Skills

Customer service

Education

High School Diploma or GED

Related field degree (preferred)

Tools

Epic EMR

Job description

UT Southwestern Medical Center in Frisco, TX seeks a Clinical Staff Assistant I to support outpatient front office operations. The role emphasizes compassionate patient interactions, clerical duties, and adherence to HIPAA regulations, with supervision and a clear career ladder based on performance.

The position requires a high school diploma or GED with prior customer service experience and CSA competencies within 6–12 months of hire; a related degree is valued but not required.